Refund Policy

Shipping and Return Policy:

All orders are shipped within 2 business days via USPS. We are pleased to offer Free Ground Shipping & Handling within the U.S. for all orders over $75.00. Simply apply “free shipping” at checkout! Ground shipping generally takes 7 business days from the time an order is placed to arrive at your door. Typically orders are shipped within 1-2 business days from the time of order. Orders placed on Fridays will be shipped the following business day, Monday. We do not ship on weekends and holidays within the United States. We are not responsible for unforeseen delays in shipping.

Peak offers a 15-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. All refunds/exchanges are subject to review, provided at the discretion of Peak. We are also able to refund and cancel orders if notified via email the same day the order is placed.

How much time will I have to make a return claim?

You have 15 days from the receipt of our order to make a return or request a refund.

How do I return my Peak order?

Peak orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS location. Customer is to bear the cost of shipping. Returns will be refunded upon receipt of unopened goods sold. Please contact us at peakextracts@gmail.com to request a return, refund, or exchange.

Can I request a refund?

Yes, you can request a refund within 15 days of your purchase date. You can receive a full refund if you’re not 100% completely satisfied with all Peak products.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

Can I speak directly to someone at Peak about returns and refunds?

You can speak with our customer service team directly at sales@peakextracts.com for questions or concerns about returns and refunds.

Our shipping and delivery policy can be found on our shipping information page.